Support

Contact Us: 1-800-218-3683

Answers You Need Now

When our merchants have questions, i3 Merchant Solutions has answers. Here you'll find the support info and links you need most.

Merchant Help Desk

East Team (Formerly Infintech)

Monday – Friday:
8am to 5pm (EST)

Merchant Help Desk

West Team (Formerly Axia)

Monday – Friday:
8:30am to 5:30pm (PST)

Merchant Help Desk

After-Hours Processing Help

Have your merchant ID # handy and reference the Help Desk below.

Processing Help

Processing questions? Locate your merchant ID, then follow this handy chart.

Merchant ID - 52 or 1-9

If you have a merchant ID starting with 52 or 1-9, use the support information below:

24/7 Merchant Help Desk:

Monday-Friday:
8am - 5pm (EST)

Phone: 800-621-8931
After Hours: 800-683-2289

Voice Authorization:

Phone: 800-991-9911

Online Merchant Account Access:

PCI Validation:

Chargeback Portal Response Center:

Merchant ID - 543, 555, 393

If you have a merchant ID starting with 543 or 393, use the support information below:

24/7 Merchant Help Desk:

Monday-Friday:
8am - 5pm (EST)

Phone: 800-621-8931
After Hours: 800-654-9256

Voice Authorization:

Phone: 800-291-4840

Online Merchant Account Access:

PCI Validation:

Chargeback Response Center:

Phone: 800-654-9256
Option 1 THEN Option 3

Chargeback Portal Info

Merchant ID - 434, 516, 708

If you have a merchant ID starting with 434, 516, or 708, use the support information below:

24/7 Merchant Help Desk:

Monday-Friday:
8am - 5pm (EST)

Phone: 800-218-3683
After Hours: 800-228-0210

Voice Authorization:

VI/MC/DI:

AMEX (all MIDs):
Phone: 800-528-2121

Online Merchant Account Access:

PCI Validation:

Chargeback Response Center:

Merchant ID - 7641

If you have a merchant ID starting with 7641, use the support information below:

24/7 Merchant Help Desk:

Monday-Friday:
8:30am - 5:30pm (PST)

Phone: 805-962-6114 x 3
After Hours: 800-552-8227

* After Hours only for TSYS Tech support and using a terminal

Voice Authorization:

Phone: 800-291-4840

Online Merchant Account Access:

mReports
Contact Us to Set Up Account Access

PCI Validation:

Chargeback Response Center:

Phone: 866-637-5467

Submit documentation online
OR submit documentation via fax to: 706-644-5210

PCI Compliance

Answers to your FAQs about security standards and merchant compliance.

Chargebacks

Tips to help minimize chargebacks and fraud.

More FAQs

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