i3 Merchant Solutions Expertise Leads to Client Loyalty
In our Merchant of the Month series, we highlight a few of the merchants who enjoy processing through i3 Merchant Solutions so much, they want to share their experience with others.
This month, we spoke with Valerie Vaughn, Director of Accounting Services of Staffmark Group.
Merchant: Staffmark Group
Industry: Recruiting and Staffing Services
Location: Cincinnati, Ohio
Customer Since: 2009
i3 Merchant Solutions Payment Processing Advisor: Russ Rybolt
What Initially Drew You to i3 Merchant Solutions?
“More than 10 years ago, I was approached by i3 Merchant Solutions to see if our company would be willing to hear how they could save us money on our payment processing. After that initial meeting, I was ready to sign up and I am so glad I did. Just a few months into our new partnership, i3 Merchant Solutions reached out to check up on our experience and ask about any changes in our business processes. They had been analyzing our account and noticed that we were only partially qualifying on most of our credit card transactions. It turns out that we had in fact changed something in our process and we weren’t conveying all the data needed to get the best processing rates. The attention to detail and willingness to truly look out for our business are just some of the reasons we have partnered with i3 Merchant Solutions for more than a decade.”
What’s Your Favorite Part About Working with i3 Merchant Solutions?
“i3 Merchant Solutions’ customer service is excellent. Our Payment Advisor, Russ Rybolt, recently stopped by to evaluate the processing rate our sister companies were being quoted by a competitor. Knowing that we can ask our payment advisor for an honest and fair assessment is invaluable! And it turns out that i3 Merchant Solutions’ rate was lower than what we have been quoted. It’s a pleasure doing business with i3 Merchant Solutions.”
Is Your Business Ready to Experience the i3 Merchant Solutions Advantage?
Contact us online or call 1-800-621-8931.
Subscribe to Card Talk
Our monthly newsletter delivers the latest payments news straight to your inbox