Employee Spotlight: Eric Fette

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Employee Spotlight: Eric Fette

At i3 Merchant Solutions, we pride ourselves on having the best employees in the industry, and this quarter, we want to feature our Director of Inside Sales, Eric Fette.

As Director of Inside Sales, Eric oversees the day-to-day operations of the inside sales team at i3 Merchant Solutions. He spends his time educating and mentoring the sales team, so they can provide the best possible solutions and customer service to both our current and potential clients.

Eric began his career in the financial industry at Fifth Third Bank where he spent 10 years working before he joined i3 Merchant Solutions in 2014. For the last six years, Eric has worked hard to advance his career from a sales representative to his current leadership role.

We also had a Q&A session with Eric. Here’s what he had to say.

Q. What motivates you to wake up and go to work every day?

A. “My family motivates me to get up and go to work every day. I have a wife, five kids, and a dog counting on me, so it makes it very easy to stay motivated and not let them down.”

Q. What is your favorite part of working at i3 Merchant Solutions?

A. “By far, it’s the people I work for and with. We are a close-knit group and have each other’s backs and have fun doing it. We work hard and we celebrate our achievements as well; everything from company cookouts to playing basketball or kickball together!”

Q. How have you grown during your time at i3 Merchant Solutions?

A. “I have grown a lot while working at i3 Merchant Solutions. We were a smaller company when I first started as a sales representative. As we continued to grow, new positions began to open up within the company. I focused on improving my knowledge of the industry and combined that with my sales skillset. i3 Merchant Solutions leadership saw my dedication and growth, so they promoted me to manage the inside sales team. I have continued to grow by always asking questions and challenging the status quo.”

Q. What does true leadership mean to you?

A. “True leadership is when you have a team of people who don’t need to be micromanaged every day to do the right thing or to do the tasks required. They understand their value and feel empowered that I trust them to make the right choices and represent our company in a positive light. You know you are leading a team in the right direction when they start pushing each other to do better and they don’t have to be told by management.”

Q. What is your hidden talent?

A. “I don’t hide many things – especially my talents. Like the fact that I could dunk a basketball in college at 5 feet, 10 inches tall or that I was a Division 3 football All-American defensive back who held the career interception record at Thomas More College. But one thing I haven’t shared is that I can name all fifty states in alphabetical order in under 20 seconds!”

Learn More About Our Team!

Visit www.infintechllc.com/our-team today.

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